Refund policy

Returns

We hope you love your order, but if something isn't quite right, we're here to help.

Standard Items

We accept returns on non-personalised, non-custom items within 30 days of delivery.

Items must be returned in their original condition and packaging where possible. Return postage costs are the responsibility of the customer.

Personalised Items

Personalised items are non-returnable unless they arrive damaged or there has been an error on our part.

Made to Order Items

Made to order products are also non-returnable unless they arrive faulty or damaged.